1.1 Course Cancellation by Student

1.2 Course Cancellation by Academy

If we cancel a course due to insufficient enrollment or other reasons, students will receive a 100% refund or can transfer to another suitable batch.

The following are non-refundable:

• Registration and enrollment fees
• Study materials and books (if shipped)
• Mock test series (if accessed more than 3 times)
• One-on-one doubt clearing sessions (once availed)
• Certificate processing fees
• Payment processing charges

3.1 Medical Emergency

In case of serious illness or medical emergency (with proper medical documentation), we may offer course freeze or transfer to next batch instead of refund.

3.2 Technical Issues

If you experience persistent technical issues that prevent access to course content, and our technical team cannot resolve them within 15 days, you may be eligible for a partial refund.

3.3 Course Quality Issues

If course content significantly differs from what was advertised, or quality issues are identified, we will work to resolve the issue or provide appropriate compensation.

4.1 How to Request a Refund

1. Send a written request to refunds@cerebrumbiologyacademy.com
2. Include your enrollment details and reason for refund
3. Provide supporting documentation if applicable
4. Submit within the eligible time frame

4.2 Processing Time

• Refund requests are reviewed within 7-10 business days
• Approved refunds are processed within 15-30 business days
• Refunds are credited to the original payment method
• Bank processing time may add additional 3-7 business days

For courses paid in installments:

• Refund eligibility is calculated based on total course fee
• Future installments will be cancelled
• Refund amount will be adjusted against paid installments
• Any outstanding dues must be settled before processing refunds

As an alternative to refunds, we offer course transfers:

• Transfer to next available batch (one-time only)
• Course freeze for up to 6 months (medical reasons)
• Subject change within same academic level (if available)
• Upgrade to higher-tier course (with price difference)

Transfer Fee: ₹1,000 administrative fee applies for voluntary transfers.

If you are not satisfied with our refund decision:

1. Contact our customer service team for reconsideration
2. Escalate to the Academic Director if needed
3. Final appeals can be made to the Management Committee

We are committed to fair resolution of all refund disputes.

• All refund requests must be made in writing
• Verbal refund requests will not be accepted
• Course progress is measured by content accessed, not time elapsed
• Weekend and holiday periods do not extend refund deadlines
• This policy supersedes any verbal assurances made during enrollment
• Refund amounts are calculated on the base course fee, excluding taxes
• International students may have additional processing fees

For refund requests and queries:

Please allow 24-48 hours for email responses during business days.